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Corporate Governance performance indicators - summary report - Annex 1 |
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Previous Years |
2021/2022 |
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2019/2020 |
2020/2021 |
2021/2022 |
Q1 |
Q2 |
Q3 |
Q4 |
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FOI01 |
FOI (Freedom of Information) - Total Requests Received - (YTD) |
1,422 |
1,215 |
1,056 |
263 |
526 |
767 |
1,056 |
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IG01j |
Number of FOI reviews received |
- |
- |
30 |
12 |
10 |
4 |
4 |
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FOI01-03 |
EIR (Environmental Information Regulations) - Total Requests Received - (YTD) |
487 |
647 |
625 |
133 |
289 |
435 |
625 |
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IG01i |
Number of EIR reviews received |
- |
- |
19 |
3 |
4 |
3 |
9 |
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FOI05 |
DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD) |
204 |
160 |
117 |
34 |
58 |
83 |
117 |
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IG01p |
Number of Rights of Individuals requests received |
- |
- |
77 |
17 |
28 |
18 |
14 |
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IG01o |
Number of Requests for Information received |
- |
- |
347 |
82 |
66 |
105 |
94 |
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FOI02 |
FOI (Freedom of Information) - Requests responded to In time - (YTD) |
1,166 |
975 |
803 |
193 |
391 |
582 |
803 |
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FOI (Freedom of Information) - % Requests responded to In time - (YTD) |
82.00% |
80.25% |
78.70% |
75.10% |
75.90% |
77.20% |
78.70% |
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FOI03 |
FOI (Freedom of Information) - Requests responded to Out of time - (YTD) |
256 |
240 |
217 |
64 |
124 |
172 |
217 |
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FOI (Freedom of Information) - % Requests responded to Out of time - (YTD) |
18.00% |
19.75% |
20.50% |
24.90% |
24.10% |
22.80% |
21.30% |
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IG14ja |
% of FOI reviews responded to 'In Time' |
- |
- |
78.57% |
66.67% |
77.78% |
100.00% |
100.00% |
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FOI02-03 |
EIR (Environmental Information Regulations) - Requests responded to In time - (YTD) |
430 |
555 |
521 |
107 |
232 |
357 |
521 |
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EIR (Environmental Information Regulations) - % Requests responded to In time - (YTD) |
88.30% |
85.78% |
84.90% |
80.50% |
80.30% |
82.80% |
84.90% |
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FOI03-03 |
EIR (Environmental Information Regulations) - Requests responded to Out of time - (YTD) |
57 |
92 |
93 |
26 |
57 |
74 |
93 |
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EIR (Environmental Information Regulations) - % Requests responded to Out of time - (YTD) |
11.70% |
14.22% |
14.90% |
19.50% |
19.70% |
17.20% |
15.10% |
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IG14ia |
% of EIR reviews responded to 'In Time' |
- |
- |
83.33% |
66.67% |
100.00% |
66.67% |
87.50% |
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FOI05 |
DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD) |
157 |
120 |
75 |
18 |
33 |
53 |
75 |
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DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD) |
76.96% |
75.00% |
72.10% |
52.90% |
67.30% |
71.60% |
72.10% |
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DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD) |
47 |
40 |
37 |
16 |
24 |
29 |
37 |
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DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD) |
29.94% |
25.00% |
35.60% |
47.10% |
49.00% |
39.20% |
35.60% |
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IG14pa |
% of Rights of Individuals responded to 'In Time' |
- |
- |
76.92% |
78.57% |
69.57% |
87.50% |
75.00% |
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IG14oa |
% of Requests for Information responded to 'In Time' |
- |
- |
98.98% |
97.30% |
100.00% |
100.00% |
98.84% |
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IG01c |
Number of Comments received |
- |
- |
1,379 |
439 |
460 |
236 |
244 |
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IG01d |
Number of 4Cs Complaints received |
- |
- |
1,368 |
288 |
379 |
378 |
323 |
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IG01e |
Number of Compliments received |
- |
- |
239 |
48 |
59 |
66 |
66 |
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IG01f |
Number of Concerns received |
- |
- |
6 |
3 |
0 |
1 |
2 |
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IG14ca |
% of Comments responded to 'In Time' |
- |
- |
74.55% |
75.83% |
76.66% |
69.57% |
71.19% |
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IG14da |
% of 4Cs Complaints responded to 'In Time' |
- |
- |
84.15% |
55.56% |
85.88% |
96.00% |
97.51% |
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IG14ea |
% of Compliments responded to 'In Time' |
- |
- |
99.56% |
97.92% |
100.00% |
100.00% |
100.00% |
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IG14fa |
% of Concerns responded to 'In Time' |
- |
- |
0.00% |
0.00% |
0.00% |
0.00% |
0.00% |
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IG01a |
Number of Adult Complaints received |
- |
- |
43 |
13 |
8 |
6 |
16 |
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IG08aa |
Number of Adult Complaints assessed at Green |
- |
- |
32 |
11 |
7 |
4 |
10 |
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IG18ad |
% of Adult Complaints: Upheld in Full |
- |
- |
19.44% |
20.00% |
33.33% |
16.67% |
14.29% |
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IG14aa |
% of Adult Complaints responded to 'In Time' |
- |
- |
63.16% |
36.36% |
71.43% |
83.33% |
71.43% |
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IG01b |
Number of Child Complaints received |
- |
- |
45 |
12 |
15 |
11 |
7 |
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IG10ba |
Number of Child Complaints assessed at Grade 1 |
- |
- |
31 |
9 |
9 |
6 |
7 |
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IG18bd |
% of Child Complaints: Upheld in Full |
- |
- |
12.50% |
37.50% |
0.00% |
0.00% |
0.00% |
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IG14ba |
% of Child Complaints responded to 'In Time' |
- |
- |
41.18% |
27.27% |
66.67% |
37.50% |
0.00% |
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IG01n |
Number of LGSCO cases received |
- |
- |
41 |
13 |
17 |
7 |
4 |
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IG14na |
% of LGSCO cases responded to 'In Time' |
- |
- |
76.92% |
77.78% |
70.00% |
75.00% |
100.00% |
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IG01u |
Number of Housing Ombudsman cases received |
- |
- |
3 |
1 |
1 |
1 |
0 |
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IG14ua |
% of Housing Ombudsman cases responded to 'In Time' |
- |
- |
100.00% |
100.00% |
0.00% |
100.00% |
0.00% |
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FOI01 |
FOI & EIR - Total Requests Received - (YTD) |
1,909 |
1,862 |
1,685 |
396 |
815 |
1,202 |
1,685 |
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FOI02 |
FOI & EIR - Requests responded to In time - (YTD) |
1,596 |
1,530 |
1,326 |
300 |
623 |
939 |
1,326 |
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FOI & EIR - % Requests responded to In time - (YTD) |
83.60% |
82.17% |
81.20% |
76.90% |
77.50% |
79.20% |
81.20% |
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FOI03 |
FOI & EIR - Requests responded to Out of time - (YTD) |
313 |
332 |
310 |
90 |
181 |
246 |
310 |
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FOI & EIR - % Requests responded to Out of time - (YTD) |
16.39% |
17.83% |
19.00% |
23.10% |
22.50% |
20.80% |
19.00% |
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